December 19, 2018 – Japanese carmaker Toyota Motor Corp. will provide service and maintenance for 1,500 Toyota vehicles owned by ride-hailing platform Grab in Singapore, as a follow-up to its investment of US$1 billion in the company, the two firms said Tuesday.
Toyota Motor Asia Pacific Pte. Ltd., the sales and marketing regional headquarters of Toyota Motor Corp. in Asia, and Grab Holdings Inc., Southeast Asia’s leading ride-hailing platform, described their collaborative project as the world’s first such service developed specially for a ride-hailing company.
The “Total-care Service” will meld data analytics with vehicle maintenance, complementing Grab’s analytical tools that already allow its drivers to assess their driving patterns like speeding, acceleration and braking, the two Singapore-based companies said.
It will allow Toyota to “leverage onboard telematics data through a shared information platform to provide services such as fleet management, automotive insurance and vehicle maintenance packages to extend the life of ride-hailing vehicles, and enhance the driving experience for the end user.”
Susumu Matsuda, president of the TMAP, said the service, which will be expanded to Grab-owned Toyota vehicles across Southeast Asia in phases, “will support the sustainable growth of Grab’s business and help offer even safer and more attractive ride-hailing services.”
In addition, the two companies said they will work to increase the share of Toyota vehicles in Grab’s fleet in the region by 25 percent by 2020.
In June, the two companies announced that Toyota was investing US$1 billion in Grab — the largest-ever by an automotive manufacturer in the global ride-hailing sector.
According to a joint report released by Google and Singapore sovereign fund Temasek Holdings last month, Southeast Asia’s ride-hailing market size is likely to expand to US$20.1 billion by 2025 from US$5.1 billion in 2017.